Though this is not the mainaspect for you to identify a trustworthy website hosting provider from a bad one and a reseller from a real supplier, the option to call and communicate with a live person is a sign that you are not dealing with a one-person company and that you can get in touch with someone when you're looking for assistance. The phone support for web hosting services may range from general to professional, which means that the issues that can be resolved through a call differ depending on the particular supplier. Generally, these matters are more basic and feature billing or first level tech issues because more difficult tasks often require a support ticket where both you and the administrators can track what's going on with a particular situation. However, having the option to phone call your service provider will save you lots of time and efforts for the multitude of tiny problems that will eventually show up at the time you manage your website hosting account.

Phone Support in Website Hosting

Since we have live telephone support 14 hours per day, you can contact us and consult with one of our customer support representatives to get more info about any of the Linux website hosting that we supply and make sure that our servers match the system requirements for your websites before buying anything. For your benefit, we have phone numbers on as many as 3 different continents so that you will be able to call the one closer to you - in the United States of America, the UK or Australia. In case you're already a customer, you can call us about general and billing matters, and about some tech matters. In case the trouble is strictly technical or it requires longer time to handle, you should use our ticketing system, that will allow both you and our tech support team to monitor the information supplied by each side.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there is always somebody to help you if you have any questions about the semi-dedicated server plans that we provide. Whether you would like to know more about the plans, you have a billing issue or some general issue, you can call us. Though some more technical issues could require a ticket in order to give some time to our technical support team to investigate, we will assist you with quite a lot of tech questions over the phone as well, saving you time and efforts. As we have data centers on 3 continents - in the U.S.A., Great Britain and Australia, we have local phone lines in these countries as well. If you're in another country, we have an international number where you'll be able to get in touch with us.