If you’ve ever got any enquiries regarding the hosting service or you experience a problem with your websites, you will need to contact the hosting company’s help desk support team. It may not make a difference how fast they’ll answer when you've got a general question, but an issue such as an unsuccessful software app update, for example, may lead to your website becoming damaged or inaccessible on the World Wide Web. And the longer you have to wait for the support team to help you, the longer the site will be inoperational. In case you offer services or goods online, any outage will affect your website adversely and you may lose current or potential visitors. Lots of hosting providers, especially resellers, reply to trouble tickets and emails within 24 hours, but in the Internet sphere that is way too long, since clients will scarcely ever revisit a website that’s not functioning properly for a prolonged time interval.

One-Hour Response Guarantee in Website Hosting

Our Linux website hosting offer a one-hour reply time guarantee, which implies that irrespective of what inquiry or obstacle you may have, we will always be there to help you out. As it is, it rarely takes more than half an hour to get a problem sorted out or an enquiry answered, and this is valid for both pre-sales and technical matters. Our customer support staff members will be at your service 24x7, even on weekends and holidays, which implies that you will always receive swift help. We realize precisely how costly time can be, so by the time we answer your ticket or email, we’ll have enquired into the matter and, in case we haven’t solved it, we’ll give you more info about what you need to do on your end – if the circumstances require this. With our support service, you can be sure that there will be somebody to help you straight away, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from us, you can take advantage of our lightning-fast support service. You’ll obtain a response to any support ticket submitted via the web hosting Control Panel or e-mail sent to our client and tech support team in less than 1 hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. It often takes much less time to explore and fix a problem. We’ll give you more details if the solution entails something that should be done on your end. In case you contact us during official holidays or weekends, the response time will be precisely the same and given the fact that our support team will be at your disposal 24/7/365, you will receive instant assistance for practically any technical, billing or general issue whatever the hour.