One-Hour Response Guarantee in Website Hosting
Our Linux website hosting offer a one-hour reply time guarantee, which implies that irrespective of what inquiry or obstacle you may have, we will always be there to help you out. As it is, it rarely takes more than half an hour to get a problem sorted out or an enquiry answered, and this is valid for both pre-sales and technical matters. Our customer support staff members will be at your service 24x7, even on weekends and holidays, which implies that you will always receive swift help. We realize precisely how costly time can be, so by the time we answer your ticket or email, we’ll have enquired into the matter and, in case we haven’t solved it, we’ll give you more info about what you need to do on your end – if the circumstances require this. With our support service, you can be sure that there will be somebody to help you straight away, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from us, you can take advantage of our lightning-fast support service. You’ll obtain a response to any support ticket submitted via the web hosting Control Panel or e-mail sent to our client and tech support team in less than 1 hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. It often takes much less time to explore and fix a problem. We’ll give you more details if the solution entails something that should be done on your end. In case you contact us during official holidays or weekends, the response time will be precisely the same and given the fact that our support team will be at your disposal 24/7/365, you will receive instant assistance for practically any technical, billing or general issue whatever the hour.