In case you have bought a web hosting package and you’ve got some enquiries concerning a specific feature/function, or in case you’ve run into a certain obstacle and you require help, you should be able to contact the respective client support team. All hosting providers deploy a ticketing system no matter if they provide other ways of contacting them along with it or not, because the quickest way to deal with an issue most often is to submit a ticket. This form of communication makes the responses exchanged by both sides easy to track and allows the help desk support staff representatives to escalate the case in the event that, for example, a sysadmin should get involved. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you must use no less than two separate accounts to touch base with the support team and to actually administer the hosting space. Non-stop signing in and out of different accounts can often be a nuisance, not to mention the fact that it requires a very long time for most hosting providers to reply to ticket requests.

Integrated Ticketing System in Website Hosting

With a website hosting from our company, you will never need to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket while you are browsing through your files or customizing different account settings. The ticketing system is being monitored 24-7-365 by our customer support staff representatives and the response time is maximum 1 hour, but it seldom takes more than twenty minutes to obtain help. In stark contrast to some providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and request info regarding any technical or billing problem. You can also see a variety of help articles, which will help you handle the most commonly faced challenges yourself.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve got a semi-dedicated server account with us and you would like to contact our customer service team members, you’ll be able to post a support ticket straight from your Hepsia Control Panel instead of using a totally different help desk support platform as you will have to do with the vast majority of hosting providers on the marketplace. Our integrated trouble ticket system will enable you to submit a new ticket without efforts and to look through older tickets using a smart search filter. Also, you will be able to browse the relevant knowledge base articles that our system will present you with on the basis of the category that you choose for your new ticket. You can perform all of the above-mentioned operations without leaving your Control Panel at any time, which means that if you bump into any obstacle or have a question, you can touch base with our support engineers and solve the specific issue in less than 60 minutes via a single platform.