24/7 Customer Support in Website Hosting
The customer and tech support services for all our website hosting plans are round-the-clock, therefore you can forget all about waiting for a couple of days to get assistance. In case you are not our client yet, you can phone us, chat with a representative or send an e-mail. In case you currently have an account, you'll be able to open a support ticket in addition to the other three options for contact. You're able to pick the most suitable way to contact us based on what your location is or the device you use. We can easily assist you for more or less any hosting-related question that you have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in this situation the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try our support services even before you buy a semi-dedicated server account from our company since we have telephone and online chat support for billing, pre-sales and general questions. Our representatives can help you select the best package or supply you with information about our servers, to check whether the system requirements for your sites are met. In case you're an existing client, you can also contact us via electronic mail or via our ticketing system, which is accessible from the Hepsia hosting Control Panel. We warrant that whenever you employ these 2 ways of contact, you will get an answer within a maximum of one hour and that’s 24/7, which includes weekends and public holidays. In case you've used the hosting services of other service providers, even big ones, you're able to compare the response time since it ordinarily takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS
In case you've got a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for any kind of server-related issue or forvarious problems or questions with regard to the pre-installed software your server comes with. In case you haven't acquired a virtual private server package yet, you'll be able to find out more details about our solutions by giving us a phone call or through the live chat service. For more technical problems, you can send an email or open a support ticket through your billing Control Panel and you'll get support within less than one hour regardless of the time of the day, even on holidays and weekends. The typical answer time in most cases does not extend past 30 mins. If you'd like to have assistance for third-party software, you will be able to use the Managed Services upgrade which you can include to each and every VPS package and our administrators will assist you with any installation or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max reply time guarantee, you will benefit from lightning-fast support when you buy a dedicated server from our company. Our customer and tech support teams are available 24/7/365, therefore any time you open a ticket via your billing account or you send an email regarding any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will receive an answer within the hour, even during holidays. Our ticketing system is the more suitable option in case the issue involved requires a longer period of time to be solved or if it needs to be forwarded to our admins, because it's far more convenient to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you can phone us or talk to a live representative through our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also support you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.