1 hour ticket response
We are devoted to delivering a swift and proper response to every helpdesk ticket posted by a client. Our skillful client support staff representatives will examine your request and will think of the best solution. We offer a 1–hour response time guarantee for all helpdesk tickets. As a matter of fact, the average ticket response time has proven to be 20 minutes.
A Top–Notch Customer Support Service
Our help desk staff representatives have huge experience in the Linux website hosting market and are trained enough to offer a fast solution to your problem. If, however, the issue at hand is not within the competence of a client support engineer, the client support ticket will be sent to a programmer or system administrator for further investigation.
An Intuitive Help Center Section
In the Site Control Panel you will find an intuitive Help Center section where you can find quick suggestions on how to use our services. You can see the answers to your inquiries in the F.A.Q. database, see more tips in the web hosting account administration articles or check the educational video tutorials.
