Technical Support Channels
A One–Hour Response Time Guarantee
Each help request you send to us will be dealt with within maximum 1 hour. If your support ticket or email calls for additional assistance from a server admin, we’ll forward it and leave a comment to inform you that your issue is being worked on. If you make use of our Administration Services package, all of the server administration tasks included there will be completed at a time that suits you.
A Top–Notch Client Care Service
Should you require assistance while using our Site Control Panel or with any of the apps that we have preinstalled on the dedicated server on your behalf, you can reach our help desk support team anytime through the ticketing system. In addition, in case you require help managing your dedicated web hosting server, you can make use of our Administration Services package, which includes Operating System updates every week, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, backup hard drive space, etc.
An Easy–to–Navigate Help Section
Our Site Control Panel is preinstalled for every Linux dedicated hosting server. Among its functionalities is a very handy integrated knowledge base that will walk you step by step on all the operations that you can carry out. The majority of instructional articles also video versions which show all the operations that you can perform in a highly illustrative way. You can find all the instructional articles and the video tutorials in the top right corner of each section of the hosting Site Control Panel.